• How do i pay?
    We've made the payment process at Trykid simple and secure. You can conveniently pay for your order using major credit cards, including Visa, MasterCard, and American Express. We also offer seamless transactions through popular digital wallets like Apple Pay and Google Pay. Rest assured, your payment details are encrypted to ensure a secure and worry-free shopping experience. Choose the payment method that suits you best, and enjoy a smooth checkout process at Trykid.com!
    Our standard delivery time at Trykid is typically within 7 to 15 days for regular items. For certain oversized or overweighted items, we opt for sea freight to ensure a cost-effective and secure delivery. The delivery time for such items sent by sea may range from 20 to 30 days. We appreciate your understanding as the extended timeframe allows us to provide you with the most economical shipping options for larger or heavier items. Please keep in mind that these delivery estimates are subject to variations based on your location and seasonal demands. Should you have specific inquiries about the delivery of your order, feel free to contact our customer support team for personalized assistance. Your satisfaction is our priority, and we are committed to keeping you informed throughout the delivery process.
    A: Once your return is approved and processed, we strive to initiate the refund within a timely manner. The exact timeframe may vary depending on the nature of the return: Orders Delayed: Refunds are processed for orders lacking tracking information, in transit, pending, or expired 60 days after departure from the TryKid.com warehouse. Orders Not Received: No refund or resend if tracking shows the order delivered. However, in cases of non-delivery, certification from the local post office is necessary. Products Damaged: Refunds or replacements are promptly addressed for badly damaged packages or partially damaged items. Specific considerations apply for fragile products, damaged packing boxes, and different product types. Incorrect or Missing Products: Full refund or replacement is provided for incorrect products, wrong color or size affecting product function, and missing parts affecting product function. Orders Cancellation: Full refund is allowed before warehouse processing, with exceptions for customized POD orders, preorder inventory, and video/photo orders. Please note that some circumstances, such as force majeure events, shipping method limits, and destination limits, may impact the refund process. We appreciate your patience and understanding. If you have any specific questions about your refund, feel free to contact our customer support team for personalized assistance. Your satisfaction is our priority at TryKid.com.
    A: Great news! We offer free shipping worldwide as a standard at Trykid.com. However, in rare instances where unexpected changes occur with our courier company, we may need to make adjustments. This could involve adding a shipping fee, increasing the item price, or offering a refund if the customer prefers not to proceed under the new terms. Please rest assured that such cases are infrequent and arise due to factors beyond our control. We strive to communicate any changes transparently and work towards a solution that aligns with the best interests of our valued customers. If you have any concerns or questions regarding shipping fees, feel free to reach out to our customer support team. We're here to ensure your shopping experience remains seamless and enjoyable. Your satisfaction is our top priority at Trykid.com.
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