Refund, Resend, and Returns Policy for TryKid.com

Effective Date: 3rd December 2023

Thank you for choosing TryKid.com. This Refund, Resend, and Returns Policy outlines our commitment to providing a seamless experience for our customers. Please read the following carefully.

ALL DISPUTES SHALL BE OPENED ON TRYKID.COM. OTHERWISE.

We strive to address issues promptly and appreciate your cooperation in providing the necessary information for a quick resolution:

  1. Photos or videos proving item damage. b. Screenshots of relevant emails or disputes with customer complaints. c. Products may need to be returned per our Dispute Team's instructions.

Refund, Resend, or Return Eligibility:

Orders Delayed:
      • Lacking tracking information, in transit, pending, or expired 60 days after departure from TryKid.com warehouse.
    Orders Not Received:
        • No refund or resend if tracking shows the order delivered.
        • Non-delivery certification from the local post office is necessary if clients don't receive the package.
        • Various tracking information alerts and corresponding notes apply.
      Products Damaged:
          • Full refund or replacement for badly damaged packages.
          • Partial refund or replacement for partially damaged items (excluding thread, slight wrinkles, small scratches, etc.).
          • Specific considerations for fragile products, damaged packing boxes, and different product types.
        Incorrect or Missing Products:
            • Strict quality control process in place.
            • Full refund or replacement for incorrect products.
            • Refund or resend for products with wrong color or size that don't affect product function.
            • Partial refund or resend for missing parts that don't affect product function; resend for missing parts affecting function.
            • Resending of accessories.
          Orders Cancellation:
              • Full refund allowed before warehouse processing.
              • Exceptions for customized POD orders, preorder inventory, and video/photo orders.

            Important Interpretations:

            Deadline of Opening Dispute:
                • Disputes cannot be opened if the order status is closed or if third-party tracking is untraceable.
              Force Majeure:
                  • TryKid.com takes no responsibility for product damage or shipping delays due to force majeure events. Notifications will be communicated through various channels.
                Shipping Method Limits:
                    • Some shipping methods are not trackable in certain locations (refer to specified shipping methods).
                  Destination Limits:
                      • No disputes accepted for orders shipped to specific countries due to limited international transportation.
                    Return:
                        • Products can be returned to TryKid.com China warehouses, though it's discouraged due to high international shipping costs and potential loss or damage during transit.
                      Service Products:
                          • Specific conditions apply to disputes related to service products.
                        Unacceptable Disputes:
                            • Unreasonable disputes, including personal preferences, dissatisfaction with product descriptions, and errors in order placement or address information, will not be accepted.

                          At TryKid.com, we aim to provide the best service. For any further questions, feel free to contact us.

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